Last Updated:
At Waxshopshop, we are committed to your satisfaction with every indoor plant purchase. This Return Policy outlines our procedures for returns, refunds, and exchanges.
We guarantee that all plants from waxshopshop will arrive healthy and in excellent condition. If your plant arrives damaged or unhealthy, we will replace it or provide a full refund.
If you receive a damaged or unhealthy plant from Waxshopshop, please contact us within 48 hours of delivery. To process your claim, we require:
Returns and refunds from waxshopshop are available under the following conditions:
Due to the nature of living plants, Waxshopshop cannot accept returns for:
Once your return claim is approved by waxshopshop:
Instead of a refund, you may choose to receive a replacement plant from waxshopshop. Replacements are shipped at no additional cost and typically arrive within 3-5 business days.
Before requesting a return, please contact our plant care team at Waxshopshop. Many issues can be resolved with proper care guidance, and we are here to help your plants thrive.
If your delivery from waxshopshop arrives with visibly damaged packaging, please:
During extreme weather conditions, Waxshopshop may delay shipments to protect plant health. We are not responsible for damage caused by weather conditions beyond our control, but we will work with you to find a satisfactory solution.
For return requests or questions about this policy, please contact Waxshopshop:
Address: 110-111 Cork St, The Liberties, Dublin 8, D08 E1VN, Ireland
Phone: +35314536201
Email: writetous@waxshopshop.world